Absolutely! We’re at your service for all your personalization desires. Here are just a few examples:

• Adding intricate patterns, personal names, or modifying text on existing designs.

• Submitting your own design or an online-found for us to adapt to your specifications.

• Printing designs from two different products on both sides of a single item.

And anything else you desire, don’t hesitate to contact us.

Unfortunately, we cannot exchange or refund in this case. You can only make changes if the order has not been shipped.

Please refer to our exchange and return policy here

‘On Hold’ means that your order has been forwarded to our supplier. It is currently being produced, printed, packaged, and prepared for shipment..

Additionally, here are some other order status updates you might see:

• Processing: Your order is being processed before being forwarded to our supplier.
• Partially Shipped: Part of your order has been shipped (for orders with multiple items).
• Completed: The package is in transit or has already been delivered.

If your order consists of multiple products of different types, styles, or some items with special colors, we’ll rely on multiple suppliers to fulfill it.Consequently, your order will be split into several packages. Each possibly arriving at different times. Simply visit our tracking page to monitor the remaining packages.